Thirty minutes late, and the cost shifts to the vendor
C&S Wholesale Grocers' Inbound Routing Guide sets a hard threshold on dock appointments: a carrier arriving thirty minutes or more past its scheduled time can be refused or delayed, and C&S bills the resulting cost back to the vendor — either directly from the carrier or as a chargeback on the remittance. The rule is unambiguous on paper. Whether it was actually earned depends on who was late, and by how much, which the chargeback line alone never shows.
Per C&S's Inbound Routing Guide (effective 2020-01-01): shipments arriving thirty minutes or more past their scheduled appointment time may result in shipment refusal or carrier delay, with the resulting cost borne solely by the vendor — billed either directly by the carrier or via chargeback from C&S. The clock starts at the scheduled appointment, not the vendor's ship date, which is the detail that gets lost once the charge lands as a flat number on the remittance.
The rule charges the vendor for lateness — it doesn't establish who caused it. A carrier delay, a C&S dock backup, or an unreasonable scheduling window are not the vendor's thirty minutes to pay for. The chargeback is only defensible when the vendor's own shipment, not the carrier's routing or C&S's dock, is what actually missed the window.
Axiom lines up the scheduled appointment time, the carrier's actual arrival timestamp (from the BOL or the carrier's own tracking record), and the chargeback amount on the remittance. Where the gap is under thirty minutes, or where the delay traces to the carrier or C&S's own dock rather than the vendor's shipment, Axiom cites the Inbound Routing Guide's own threshold and disputes the charge on the timestamp, not on the rule.
Upload your short-pay remittances and signed contract terms. Axiom categorizes every deduction, matches it to the governing clause, and delivers a completed workpaper within one business day.